Refund Policy

We want CDLTest360 to be an easy purchase decision. This page explains, in plain language, when you can get a refund, how to request one, and what happens if a charge looks wrong. Reading this first will usually get you a faster answer than opening a dispute with your bank.

90-day pass

The 90-day pass gives you full access to all CDL practice questions, exam mode, and the pre-trip inspection trainer for 90 calendar days from the date of purchase.

You may request a full refund on a 90-day pass within 7 days of purchase if you have answered fewer than 50 practice questions across your account. To request a refund, email support@cdltest360.com from the email address on your account and include your order date.

After 7 days, or after more than 50 practice questions, the 90-day pass is non-refundable. It also does not renew automatically — when the 90 days are up, access ends unless you buy another pass or start a subscription.

Monthly subscription

The monthly subscription bills once a month and gives you the same full access as the 90-day pass. You can cancel any time from your account settings. Cancellation stops future billing immediately; the current billing period is not prorated, and you keep access until the end of the period you already paid for.

If you were billed unexpectedly — for example, you cancelled but were charged again, or a payment method you didn't intend to use was charged — contact support within 30 days and we will refund the disputed charge to the original payment method. We would rather refund a mistaken charge than argue about it.

How to request a refund

Email support@cdltest360.com with:

• The email address on your CDLTest360 account.
• The date and approximate amount of the charge.
• A short reason for the request (so we can improve).

Refunds are issued to the original payment method via Stripe. Most refunds appear on your card statement within 5–10 business days depending on your bank; some international cards can take up to 14 days. We'll send an email as soon as the refund is issued on our end.

Free trial

You can try CDLTest360 without a purchase — a limited number of free practice questions are available to every visitor. Because the free trial is free, it isn't subject to this refund policy.

Chargebacks

If you file a chargeback with your bank without contacting us first, your CDLTest360 account may be suspended while the dispute is under review. Chargebacks cost small businesses more than the transaction itself, so please give us a chance to make it right before opening a bank dispute — in almost every case, email is faster and gets you the same refund.

Changes to this policy

We may update this refund policy from time to time. Changes apply to purchases made after the "Last updated" date at the top of this page. Prior purchases keep the policy that was in effect when you bought.

Questions? Contact us on the Contact page.